Return Policy
At Store, our products are crafted with high quality and care. Here is our transparent policy on returns, replacements, and order issues.
Last revised: October 2024 • Effective immediately
Key Summary: Custom vs Standard Catalog Items
Standard catalog items can be returned within 7 days of delivery. Custom bespoke orders (personalized items or custom specifications) are prepared specifically for you on-demand and are protected under our 100% Free Replacement Guarantee if damaged or defective.
Standard Catalog Products
If you ordered a standard, non-customized product directly from our ready-made catalog and are not completely satisfied:
- You may initiate a return within 7 calendar days from the delivery timestamp confirmed by our shipping courier.
- The item must be in its original, unused condition, free of alterations, and packed with all original packaging, tags, and protective padding.
- Once inspected at our facility, you can opt for an immediate store credit or a direct refund to your original payment method.
Custom & Made-to-Order Products
Because custom and made-to-order products involve individualized specifications and dedicated fabrication tailored exclusively for your order:
Item broke in transit, severe manufacturing defects exceeding standard tolerances, or wrong item prepared.
Change of mind after customized production begins, minor natural material variations, or customer-provided specification errors.
Damaged or Defective Deliveries
While we pack every item in high-grade shock-absorbent protective packaging, transit accidents can occasionally happen.
How to Initiate a Return or Replacement
Contact Us
Reach out via WhatsApp or email with your Order ID and photo/video evidence.
Support Review
Our support team reviews the report within 24 business hours to approve the return or replacement.
Reverse Pickup
We schedule our courier partner to collect the item from your doorstep at zero extra cost for defective items.
Resolution
We dispatch an expedited free replacement or issue a full refund to your original payment method.
Return Shipping Expenses
• Transit Damage, Wrong Product, or Manufacturing Defect: Store covers 100% of reverse courier collection and forward shipping costs.
• Customer Preference / Discretionary Returns (Standard Catalog Only): The customer is responsible for the actual return shipping cost or a flat pickup deduction fee (typically ₹80 – ₹150 depending on location).
Need to return or report an issue?
Our team is available to ensure you are 100% satisfied with your order.