Privacy Policy
Your privacy and data security matter. We treat your personal data and order details with utmost discretion and security.
Last revised: October 2024 • Compliant with Indian IT Act (SPDI Rules) & Global Privacy Standards
Our Confidentiality Commitment
When you share custom specifications, design assets, or personalization requests with us, you retain 100% intellectual property ownership. We never sell, share, or misuse your proprietary designs or custom information.
Information We Collect
We collect information that you provide directly to us when browsing our store, submitting inquiries, or placing an order:
- Contact Information: Full name, email address, delivery address, city, state, postal PIN code, and mobile phone number for logistics coordination.
- Order Data: Selected products, quantities, custom specifications, material choices, color selections, and transaction references.
- Design & Custom Assets: Files, sketches, or reference documents shared for custom orders and consultations.
- Technical Metadata: IP address, browser type, device information, and interaction data collected automatically to diagnose site performance and prevent fraud.
Payment Security & Tokenization
We prioritize the highest security for your monetary transactions:
• We NEVER store, log, or have access to your raw credit card numbers, debit card CVVs, net banking passwords, or UPI PINs.
• All transactions are encrypted via 256-bit TLS and processed directly by RBI-authorized, PCI-DSS Level 1 compliant payment gateways.
How We Use Your Information
Order Fulfillment & Processing
To process orders, assemble items, perform QA checks, and package your delivery.
Delivery Updates & Tracking
To dispatch tracking links and automated delivery milestones via WhatsApp, SMS, and email.
Customer Support
To resolve technical inquiries, customize dimensions, handle returns, or replace damaged items.
Platform Security
To detect and prevent fraudulent transactions, unauthorized access, and malicious abuse.
Custom Assets Retention & Purging
Unless you request otherwise, we retain submitted custom files or references for a period of 90 days solely for the purpose of re-orders, revisions, or warranty inquiries.
You may contact our support team at any time via our contact page to request immediate and permanent deletion of your custom files from our storage.
Authorized Third-Party Partners
We do not sell your personal data. We disclose necessary information exclusively to trusted third parties who assist in operating our store:
- Logistics Partners: Courier aggregators (e.g. Shiprocket, Delhivery, Bluedart) receive your shipping address and contact number solely to complete doorstep delivery.
- Database & Cloud Hosting: Secure cloud infrastructure maintaining encrypted database storage with strict access controls.
- Regulatory Compliance: We may disclose information if mandated by applicable court summons, government authority, or law enforcement under applicable jurisdiction.
Cookies & Local Storage
Our site uses lightweight browser cookies and local storage tokens strictly to maintain your active shopping cart items, remember your UI preferences, and provide smooth session persistence. You can disable cookies in your browser settings at any time, though this may require you to re-add products to your cart.
Have a question regarding your data?
Contact our Privacy & Data Grievance Officer directly. We answer all data requests within 48 hours.