Transparent Transactions & Fair Resolution

Refund Policy

We want you to feel confident shopping with Store. Here is an honest, straightforward guide on how refunds and order cancellations are handled.

Last revised: October 2024 • Applicable to all purchases on Store

5–7 Days
Refund Processing Window
100% Support
Free replacement for damaged items
Direct to Source
UPI, Cards, NetBanking
1

Refund Eligibility Scenarios

You are entitled to a full refund under the following verified conditions:

✓
Severe Transit Damage / Total BreakageIf your item arrives cracked, shattered, or damaged and you prefer a refund over an expedited free replacement.
✓
Major Manufacturing FlawsSevere manufacturing defects, missing structural components, or deviations not attributable to normal usage.
✓
Lost ShipmentsPackages confirmed lost in transit by our courier partner after the standard delivery window.
✓
Incorrect Item ReceivedIf our team shipped a different variant, color, or model than what was specified on your order receipt.
2

Non-Refundable Situations

Due to the custom nature of personalized or made-to-order items, refunds are not issued in the following cases:

  • Natural Material & Production Variations: Made-to-order items inherently display subtle surface variations, grain differences, or minor contact characteristics. These are natural manufacturing traits and not defective workmanship.
  • Custom Personalized Orders: Customized designs, personalized engravings, nameplates, or bespoke items once production has commenced.
  • Customer-Supplied Specification Errors: Custom orders produced according to specifications or files provided directly by the customer that contain errors or inadequate dimensions.
  • Improper Care & Misuse: Damage caused by improper care, exposure to extreme heat, water damage (unless waterproof), or rough handling.
  • Delivery Failures Due to Buyer: Packages returned to origin due to incorrect shipping addresses, unanswered courier calls, or repeated refusal to accept delivery.
3

Order Cancellation Windows

Orders can be cancelled under the following timeline:

Within 2 Hours / Before Processing

100% full refund with zero cancellation charges. Reach out immediately to support.

100% Refund

After Custom Production Commences

Materials have been allocated and dedicated preparation has begun. Custom orders cannot be cancelled once active.

Non-Cancellable
4

Refund Method & Processing Timeline

Once your refund request is authorized by our team, the credit is initiated back to your original payment method:

UPI PaymentsReflected within 24 to 48 hours
Credit / Debit Cards3 to 7 working bank business days
Net Banking4 to 7 working bank business days

*Note: Bank holidays and weekends are not counted as working business days by banking clearinghouses.

5

Late or Missing Refunds

If you haven't received your refund after 7 business days from our confirmation notice:

  1. Re-check your bank account statement or UPI app transaction history.
  2. Contact your credit card issuer or bank; there is often processing lag before the refund is officially posted.
  3. If you have done this and still have not received your funds, please contact our support desk via our contact form with your reference number.

Have a question about an ongoing refund?

Message our billing and support team with your order number for an immediate status update.

Contact Form